This Cookie Policy explains how cookies and similar tracking technologies are utilised on www.crossloomglow.com (the “Website”). The Website is owned and directly operated by CROSSLOOM GLOBAL SHOP SDN BHD (SSM No: 202601024704(1686801-X)), trading as Crossloomglow. This policy establishes a transparent operational framework for data collection practices affecting visitors accessing our Website from Malaysia, the European Union, and the United States.
- Cookie Consent Framework and User Choice
In compliance with international data protection laws—including the European Union ePrivacy Directive and General Data Protection Regulation (GDPR), the Malaysian Personal Data Protection Act 2010 (PDPA), and applicable United States state privacy legislation—we operate a strict consent framework:
Explicit Consent Requirement: Non-essential cookies (including performance, analytical, and preference cookies) are deployed only after a visitor actively grants explicit consent by clicking the “Accept” button on our Cookie banner.
User Autonomy: Visitors maintain complete freedom to accept, decline, or adjust their cookie choices at any time through our Website preference interface or by adjusting browser settings. Essential operational cookies do not require prior consent as they are necessary to deliver basic site functionality.
- Categories of Cookies and Legal Retention Periods
Cookies deployed across our Website are categorised by operational function. Retention timeframes are structured to comply with statutory limits under European, American, and Malaysian legal requirements:
Strictly Necessary Cookies: Required for core operations, such as managing session identifiers, maintaining shopping basket contents, and navigating checkout workflows.
Retention Window: Session-based (automatically removed upon browser closure) or up to 6 months.
Preference & Functional Cookies: Retain user selections, including language preferences and currency display choices, to provide a consistent browsing environment.
Retention Window: Up to 12 months from initial activation.
Retention Window: Retained for a maximum of 13 months (in accordance with European ePrivacy guidelines) up to 24 months, after which data is permanently deleted or anonymised.
- Third-Party Cookies and Stripe Processing
To support financial processing and transaction management, third-party cookies are integrated into our Website infrastructure:
Third-Party Payment Cookies (Stripe): Third-party cookies processed by Stripe are implemented directly within our checkout environment. These cookies perform session verification, transaction monitoring, and risk assessment to maintain payment integrity and detect anomalous checkout activity. These processing activities are executed strictly in accordance with international financial security standards and Stripe’s privacy framework.
- Browser Cookie Management
Visitors have the right to modify browser settings to block or delete cookies. Most web browsers allow users to inspect stored cookies and configure automated blocking rules. However, restricting essential cookies may impact checkout functionality or specific interactive elements across the Website. - Corporate Contact Details
For enquiries regarding this Cookie Policy or our broader data management procedures, please submit written correspondence to our administrative team:
Corporate Entity: CROSSLOOM GLOBAL SHOP SDN BHD
Company Registration (SSM No): 202601024704(1686801-X)
Trading Brand: Crossloomglow
Registered Operating Address: NO.28, PERSIARAN BERCHAM SELATAN 8, TAMAN DESA KENCANA, 31400 IPOH, PERAK, Malaysia
Official Contact Email: comfort@crossloomglow.com
Contact Telephone: +601153804528