Which entity operates Crossloomglow, and where is it headquartered?
Crossloomglow is a registered trading brand operated directly by CROSSLOOM GLOBAL SHOP SDN BHD (Malaysian Company Registration No.: 202601024704(1686801-X)). Our headquarters and primary order processing center are located in Ipoh, Perak, Malaysia: NO.28, PERSIARAN BERCHAM SELATAN 8, TAMAN DESA KENCANA, 31400 IPOH, PERAK.
What payment methods are accepted on www.crossloomglow.com?
We support a variety of international payment methods. Customers can complete purchases using major credit and debit cards (including Visa, Mastercard, and American Express). Additionally, we accept Apple Pay, Google Pay, and other compatible digital wallets. Full payment is charged at the time of checkout.
How long does it take to process an order before shipment?
All new orders undergo internal administrative processing, stock preparation, and quality checks at our central warehouse. This processing stage typically takes 1 to 3 business days before the package is handed over to our international shipping partners.
Which international regions do you serve, and what are the estimated delivery times?
We serve customers in the European Union and the United States. Orders are shipped via priority international services (including DHL Priority, FedEx Priority, and UPS Priority). The estimated transit time after shipment is 3 to 7 business days.
How can I track my package during transit?
The system automatically sends tracking updates to the email address provided at checkout. Notifications are sent at key milestones, such as initial shipment, arrival at international transit hubs, and handover for local delivery.
What happens if delivery exceeds the standard timeframe?
If delivery is delayed beyond the standard 3–7 business days, please contact our customer service team. We will initiate a formal inquiry with the shipping carrier. Once the carrier confirms a significant delay or non-delivery, we will resolve the issue by issuing a full refund or reshipping the order.
What is the return policy for international customers? In accordance with relevant EU and US consumer protection regulations, consumers are entitled to a 14-day “Right of Withdrawal.” Within fourteen (14) days of actual receipt of the goods, you have the right to cancel your order and return the items—without providing a reason—provided the products remain unused and in their original packaging.
How are damaged or defective items handled?
If an item arrives damaged or has a manufacturing defect, you do not need to return the damaged product to our warehouse. Please contact our customer support team at comfort@crossloomglow.com and provide clear photos as proof of the issue. Once the information has been verified, we will issue a full refund to your original payment method or immediately arrange for a replacement to be sent.
How can I contact customer support?
For administrative inquiries, order assistance, or questions regarding our policies, please contact our team via the following official channels:
Official Email: comfort@crossloomglow.com
Phone: +601153804528
Company Address: NO.28, PERSIARAN BERCHAM SELATAN 8, TAMAN DESA KENCANA, 31400 IPOH, PERAK, Malaysia